Last updated: September 5, 2026
This page provides a template for service cancellation and refund terms. Replace bracketed operational details with the business’s actual policy before publication.
Appointment cancellation
Customers should cancel or reschedule as early as possible using [PHONE] or [EMAIL].
Cancellation window: [INSERT ACTUAL CANCELLATION WINDOW]
Late-cancellation fee: [INSERT ACTUAL POLICY OR “NONE”]
No-show fee: [INSERT ACTUAL POLICY OR “NONE”]
Diagnostic/service-call charges
State the real diagnostic or service-call charge, when it becomes non-refundable, and whether any portion is credited toward an approved repair.
Parts orders
For specially ordered parts, disclose the actual cancellation/restocking terms before the customer approves the order.
Completed repair work
Refund or warranty handling for completed work should follow the written estimate, invoice and workmanship/parts terms actually provided to the customer.
Disputed charges
Customers should contact [EMAIL] with the service date, invoice number and issue so the matter can be reviewed.
No fabricated policy
Do not publish a fee, refund promise or warranty duration that the business has not actually adopted.