Last updated: September 5, 2026
This policy explains how information may be handled when you use this Samsung appliance repair website or submit a service request.
Information you may provide
Service requests may include your name, contact details, service address or ZIP code, appliance type, model number, error code, symptom description, preferred appointment information and access instructions.
Technical information
The website may use standard analytics, security and performance tools that process device, browser, IP, referral, page-view and similar technical data.
How information is used
Information may be used to respond to requests, schedule or coordinate service, diagnose the reported appliance issue, improve website content and performance, prevent abuse and comply with legal obligations.
Service providers
Information may be processed by hosting, analytics, form, communications or scheduling providers that support website and service operations.
Data retention
Information should be retained only as long as reasonably necessary for service, operational, legal or security purposes.
Your choices
You may contact us to ask about personal information you submitted, subject to applicable legal and operational requirements.
Contact
Privacy questions: [EMAIL]