Written by
Adrian Soto Appliance Repair Content SpecialistPublished September 5, 2026Updated October 20, 2026
Error code5C / 5E
ApplianceDryer
Quick answer
5C and 5E mean a draining problem on Samsung heat-pump dryers: check the hose and empty the tank.
Model compatibility: Samsung reuses codes across series and model years, so 5C / 5E may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
5C (or 5E) is a draining malfunction: drain pump, frozen or kinked drain hose, or a full water tank.
On a Samsung heat-pump (condenser) dryer, 5C or 5E reports a draining malfunction. The display may read “Check drainage” or “Empty the tank”. The cause can be the drain pump, a frozen or kinked drain hose, or a full water tank.
Steps from Samsung
Make sure the drain hose is not bent or damaged.
If the hose is frozen, wrap it in a towel soaked in warm water for about ten minutes to thaw it.
Empty the water tank, turn the dryer on and start again.
With no hose attached, a full water or condensate tank triggers the code. With a hose attached, the drain system itself may be at fault: the pump, a blocked drain the hose runs into, or a bent or blocked hose.
Related heat-pump codes
See 3CA for the inverter compressor and 3C for the motor.
Samsung dryer repair in Los Angeles
When 5C stays after those steps, reach our Los Angeles dryer repair desk at (310) 896-4231. Mention the hose and tank checks you completed.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Samsung appliance?
Book a specialist visit for a clear estimate and approval before any repair.
