Written by
Adrian Soto Appliance Repair Content SpecialistPublished September 5, 2026Updated October 20, 2026
Error codeH1 Water temperature issue
ApplianceWasher
Quick answer
H1 on a Samsung washer is a water temperature issue, shown as HE on older machines. The listed step is to contact Samsung support.
Model compatibility: Samsung reuses codes across series and model years, so H1 Water temperature issue may mean something different on another appliance or generation. Confirm this against your model’s documentation and record your full model number before acting.
Plain language
What this code means
Water temperature issue (legacy HE).
H1 on a Samsung washer points to a water temperature issue. On older machines the same fault reads HE. H1 is the current code on a support list that mixes current and legacy codes, so meanings can differ by model.
What to do
The manual text says only to call the customer support team. No reset or hose check is listed for H1.
For a water temperature code that remains, call (310) 896-4231. Our Los Angeles line takes bookings for Samsung washer repair; please have H1 and the model number to hand.
Important safety warning. Do not attempt repairs involving electrical components, gas, water lines, refrigerant or sealed systems. Unplug the appliance if it is safe to reach the outlet, and leave internal diagnostics to a qualified technician.
Seeing this code on your Samsung appliance?
Book a specialist visit for a clear estimate and approval before any repair.
